This guide provides a step-by-step method for creating a podcast on the topic of dealing with a dissatisfied guest in a hotel.
Step 1 — Prepare your content source
Before opening NotebookLM, write (or compile) a text on the procedure for dealing with a dissatisfied guest. You can ask Claude or ChatGPT for help:
“Write a 300-word instructional text for CAP Accommodation students on the procedure for dealing with a guest who is dissatisfied with their room: active listening, rephrasing, possible solutions, professional attitude.”
Reread and edit the text you’ve produced — this is your starting point.
Step 2 — Open NotebookLM and import the text
- Go to notebooklm.google.com (a Google account is all you need)
- Create a new notebook
- Paste your text as source text (or import a PDF of your lecture notes)
Step 3 — Generate the podcast
- In the right-hand panel, click on “Audio Overview“
- Click on “Generate“
- NotebookLM automatically generates a natural conversation between two voices — as if two colleagues were explaining the procedure, asking each other questions and giving practical examples
- Listen to the result (usually 2 to 4 minutes long)
- Download the MP3 file
Step 4 — Validate the content
Listen carefully again and check that:
- the steps in the procedure are correct and in the right order
- the professional vocabulary is used correctly (rephrasing, empathy, compensation, etc.)
- nothing is inaccurate or pedagogically inappropriate
If necessary, go back to step 1, refine the source text and regenerate.
Step 5 — Information for students
Upload the MP3 to Pronote, Moodle or Éléa with clear instructions, for example:
“Listen to this podcast before the next lesson. Note down the three key steps for dealing with a dissatisfied customer.”
To avoid passive listening, pair it with a simple activity: a mini-quiz on Quizizz, a worksheet to complete, or a role-play in class based on what they have learnt.